Returns Policies
At At First Sight, we care about your satisfaction with every purchase you make. Below, we provide important information about our return policy:
- Return for Defective Products
We cover the shipping costs in the event that you receive a defective product. If you notice any defects in the product, please contact us within 14 days from the delivery date to initiate the return and refund process.
- Return Conditions
Products must be in their original condition, with all tags, accessories, and packaging.
If the product came in a box, please make sure to return it in its original box and without damage.
Customs charges are borne by the customer.
- Return Process
If everything is in order and you meet the mentioned conditions, you can opt for a full refund. Otherwise, we will offer you a gift card for future purchases.
- Shipping Responsibility
The costs and risks associated with return shipping are the responsibility of the sender. We recommend selecting a secure and traceable shipping method to ensure that we receive the products.
- Return Costs
Size and gift card changes are completely free
Returns from Spain have a cost of €5 per refund
EU returns have a cost of €11
Returns from the rest of the world have a cost of €40 (including customs fees)
It is of vital importance to report any delivery-related claims within 14 days from receiving the product. Our goal is to resolve any issues efficiently and fairly.
Below, we provide the address to which you should send returns:
Name: Marta Quert Guillén
Street name: MAS OMS S/N
Postal Code and Province: 08503 Gurb, Barcelona
Country: Spain Phone number: +34649432869
We appreciate your understanding and cooperation in following these guidelines for a smooth return process. If you have any further questions or need more information, feel free to contact us via email at hello@atfirstsightstudio.com