Refund Policy

At First Sight, we care about your satisfaction with every purchase you make. Below, we provide important information about our return policy:

 

We cover the shipping costs in the event that you receive a defective product. If you notice any defects in the product, please contact us within 14 days from the delivery date to initiate the return and refund process.

 

- Products must be in their original condition, with all tags, accessories, and packaging.

- If the product came in a box, please make sure to return it in its original box and without damage.

- Customs charges are borne by the customer.

 

  • Return Process

If everything is in order and you meet the mentioned conditions, you can opt for a full refund. Otherwise, we will offer you a gift card for future purchases.

 

  • Shipping Responsibility

The costs and risks associated with return shipping are the responsibility of the sender. We recommend selecting a secure and traceable shipping method to ensure that we receive the products.

 

It is of vital importance to report any delivery-related claims within 14 days from receiving the product. Our goal is to resolve any issues efficiently and fairly.

 

Below, we provide the address to which you should send returns:

MAS OMS S/N 08503 GURB, BARCELONA.

 

We appreciate your understanding and cooperation in following these guidelines for a smooth return process. If you have any further questions or need more information, feel free to contact us via email at hello@atfirstsightstudio.com