Returns Policies

At At First Sight, we care about your satisfaction with every purchase you make.

You can manage your return here.

Below, we provide important information about our return policy.

 

RETURN PRODUCT

 

  • Return for Defective Products

We cover the shipping costs in the event that you receive a defective product. If you notice any defects in the product, please contact us within 20 days from the delivery date to initiate the return and refund process.

 

  • Return Conditions

Products must be in their original condition, with all tags, accessories, and packaging.

If the product came in a box, please make sure to return it in its original box and without damage.

Customs charges are borne by the customer.

 

  • Return Steps

First of all, it is vital to have in hand the order number. This is the first piece of information we will ask for when starting the process. It all has to be processed through our portal, here, so we can guarantee a smooth an intuitive process. Second, out of all the items you had in your previous order, you'll have to decide/choose which ones you want to return. It is important to mention that there both options to select from, exchanges and refunds. After that, and once our system has all the information asked through each step, you'll get detailed guidelines as for how to proceed with the logistics company. At the end, once the product gets to our warehouse and it is in perfect condition, you can opt for a full refund (if that was the selected refund method). Otherwise, we will offer you a gift card for future purchases.

 

It usually takes around a full week, 7 days, to refund the money.

 

  • Shipping Responsibility

The costs and risks associated with return shipping are the responsibility of the sender (if it isn't a defective product). We recommend managing everything through our portal.

 

It is of vital importance to report any delivery-related claims within 20 days from receiving the product. Our goal is to resolve any issues efficiently and fairly.

 

Manage your return here

  

We appreciate your understanding and cooperation in following these guidelines for a smooth return process. If you have any further questions or need more information, feel free to contact us via email at hello@atfirstsightstudio.com