Returns
We are sorry if you didn't like the garments, they don't fit you well or it wasn't what you expected, we want to remind you that we are just starting and it is a small business trying to do our best. Thank you for understanding and for helping with every purchase to make this dream come true.
The item(s) must be in original condition with the original packaging and all tags/garment stickers attached. Any garments that appear to have been worn, washed, or altered in any way will be refused.
Please take care when trying on garments, as we cannot accept garments that have incurred any makeup stains or that smell of perfume.Returns must be requested within 14 days of receiving your item and returned to us within 21 days.
Once we receive your return, please allow 3-5 business days for your refund to be processed.
Cost of return
The return shipping cost is to be covered by the customer. This cost will not be reimbursed from atfirstsightstudio. We recommend sending with a postal service with tracking to avoid any issues.
Where do I send my return?
Return your item(s) to the address provided on your returns form or via email at atfirstsightstudio@gmail.com
We will not be held liable for any item(s) returned to a wrong address or not received via post.
Standard delivery to Spain usually takes around 3-5 business days. Please note that with the state of the global pandemic, orders may arrive later than usual.
International orders take up to 10-12 business days.
If your order hasn't arrived after two weeks, please contact us and we will look into the details.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
All items are handmade in Spain in the highest quality fabrics. For more information please check the description of each product. If you would like any additional information don't hesitate to contact us.